My Video Will Not Load

My Video Will Not Load

If you are experiencing an error message or a loading screen for an extended period, follow these steps to try and resolve the issue. 
  • Confirm the date and game time of the game you are viewing. 
  • While holding the SHIFT key on your keyboard, refresh the video page.
  • Proceed to the BANDWIDTH CHECK section of our support center to confirm your connection speeds.

    • Related Articles

    • Android TV App Troubleshooting

      If you are having difficulties with the AHLTV Android TV app, please try the following steps to resolve the issue: Check your internet connection: 1. From the Android TV Home screen, scroll down and select Settings. 2. Under Device, select Wi-Fi. 3. ...
    • iOS App Troubleshooting

      I can't hear my game's audio While using the AHL iOS app, the volume of the video is determined by your device setting. If you are unable to hear audio, first ensure your device is not on Silent Mode.  Depending on your model of iPhone or iPad, there ...
    • Troubleshooting Network Connection Issues

      Intermittent or weak internet connectivity are one of the most common causes of streaming issues. Frequent re-buffering or loading while viewing a stream generally indicate a slow or interrupted internet connection. We have several troubleshooting ...
    • Check Your Internet Speed

      The video player supports both SD and HD quality streams. We recommend a minimum dedicated connection of 4000 Kbps (4 Mbps) or above to enjoy HD quality streams. If your download speed is below 4000 Kbps (4 Mbps), you may experience difficulties ...
    • Android App

      In-App Video Issues If you are experiencing any difficulties viewing games on the AHL app, you can try the following general troubleshooting steps to see if they resolve the issue. Try watching AHLTV again in between each step to see if the issue has ...