Troubleshooting Network Connection Issues
or weak internet connectivity are one of the most common causes of
streaming issues. Frequent re-buffering or loading while viewing a
stream generally indicate a slow or interrupted internet connection. We
have several troubleshooting steps located in our Support Center to help resolve the issue.
NOTE: If you have completed the troubleshooting steps
and are still having issues connecting to AHLTV, we suggest that you
reach out to your internet service provider who can help you determine
if your router is correctly set up to communicate with the other devices
on your network.
Check Your Internet Speed
The video player supports both SD and HD quality streams. We recommend a minimum dedicated connection of 4000 Kbps (4 Mbps) or above to enjoy HD quality streams. If your download speed is below 4000 Kbps (4 Mbps), you may experience difficulties ...
Android TV App Troubleshooting
If you are having difficulties with the AHLTV Android TV app, please try the following steps to resolve the issue: Check your internet connection: 1. From the Android TV Home screen, scroll down and select Settings. 2. Under Device, select Wi-Fi. 3. ...
Desktop and Network
Some quick and easy troubleshooting steps are listed below to help you get a better viewing experience. Refresh your current internet browser by holding the SHIFT key and hitting the REFRESH button. Close your current internet browser and open a ...
Roku App Troubleshooting
If you are having difficulties with the AHLTV Roku channel, please try the following steps to resolve the issue: 1. Ensure your Roku and your device are on the same network connection. 2. Check to see if your Roku software is up to date. 3. Delete ...
In-App Video Issues If you are experiencing any difficulties viewing games on the AHL app, you can try the following general troubleshooting steps to see if they resolve the issue. Try watching AHLTV again in between each step to see if the issue has ...