Roku App Troubleshooting

Roku App Troubleshooting

If you are having difficulties with the AHLTV Roku channel, please try the following steps to resolve the issue:
1. Ensure your Roku and your device are on the same network connection.
 2. Check to see if your Roku software is up to date.
 3. Delete the AHLTV Roku Channel.
 4. Perform a system reset of your Roku. To reset your Roku without losing your data, go to Settings > System > Power > System Restart.
 5. Reinstall the AHLTV Roku Channel.
 6. If the issue persists, you can reset your Roku back to factory settings by selecting Settings > System > Power > System Restart.
Hopefully, these steps have assisted you. If not, please click here to submit a support ticket and we can help you troubleshoot the issue further.



    • Related Articles

    • Roku Setup and Linking Your Roku

      To add AHLTV on your Roku, you will first need to access the Home Screen. On the left, scroll down to Streaming Channels. Here you can browse and search for the HockeyTV channel. Once you find the AHLTV channel, highlight it and select Add Channel. ...

    • Where do I enter my Roku PIN?

      Go to https://watchtheahl.com/#/login. Login using your email and password.   Click the menu in the top right of the screen. Select Roku Connect.  Enter your Roku PIN and click Link.

    • iOS App Troubleshooting

      I can't hear my game's audio While using the AHL iOS app, the volume of the video is determined by your device setting. If you are unable to hear audio, first ensure your device is not on Silent Mode.  Depending on your model of iPhone or iPad, there ...

    • Android TV App Troubleshooting

      If you are having difficulties with the AHLTV Android TV app, please try the following steps to resolve the issue: Check your internet connection: 1. From the Android TV Home screen, scroll down and select Settings. 2. Under Device, select Wi-Fi. 3. ...

    • Android App

      In-App Video Issues If you are experiencing any difficulties viewing games on the AHL app, you can try the following general troubleshooting steps to see if they resolve the issue. Try watching AHLTV again in between each step to see if the issue has ...