My log in doesn't work. What do I do?

My log in doesn't work. What do I do?

If you are having trouble logging in to AHLTV, please first make sure that you are using a supported web browser. For best results, we recommend using Google Chrome, Safari, Firefox, or Microsoft Edge. We do not support Internet Explorer or Silk browser. Once confirmed, follow these steps:

Verify your email and password
You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. If you still cannot sign in, continue troubleshooting below.

Reset your password 
If you are seeing the message "Invalid Credentials", upon entering your email or password—this means either your email and/or password is incorrect. If you do not remember your password, you can reset your password to regain access. 

If the problem persists after resetting your password, click HERE to email customer support.

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