Troubleshooting Network Connection Issues
Intermittent or weak internet connectivity are one of the most common causes of streaming issues. Frequent re-buffering or loading while viewing a stream generally indicate a slow or interrupted internet connection. We have several troubleshooting ...
Browser and Plug-in Download Links
To access Live and On-Demand content with the best results, we recommend the following plug-ins and one of the supported web browsers listed below. Browser/Plug-in PC MAC Flash Player Download Download Chrome Download Download Firefox Download ...
Check Your Internet Speed
The video player supports both SD and HD quality streams. We recommend a minimum dedicated connection of 4000 Kbps (4 Mbps) or above to enjoy HD quality streams. If your download speed is below 4000 Kbps (4 Mbps), you may experience difficulties ...
Roku App Troubleshooting
If you are having difficulties with the AHLTV Roku channel, please try the following steps to resolve the issue: 1. Ensure your Roku and your device are on the same network connection. 2. Check to see if your Roku software is up to date. 3. Delete ...
Android TV App Troubleshooting
If you are having difficulties with the AHLTV Android TV app, please try the following steps to resolve the issue: Check your internet connection: 1. From the Android TV Home screen, scroll down and select Settings. 2. Under Device, select Wi-Fi. 3. ...