Amazon Fire TV App Troubleshooting

Amazon Fire TV App Troubleshooting

If you are having trouble logging in to the AHLTV app on your Amazon Fire TV device, you may need to reset your password. Certain password symbols are incompatible with the app for your Amazon Fire TV devices. If you have the symbols “!, %, #, or &” in your password, you may need to change it in order to Sign In. If you have forgotten your password, reset your password from the Password Reset page.

If you are experiencing any loading or formatting issues within the AHLTV app for Amazon Fire TV, please try the following steps and see if the issue persists:

Uninstall the AHLTV app:
Use the arrows on your remote to highlight the app on the Home page.
Press the 
Menu button (the three horizontal lines) on your remote.
Select 
Uninstall

Restart your Fire TV device: 
Hold down the Home (house) button. 
Select 
Settings Device
Select 
Restart.

Reinstall the AHLTV app:
From the Home Screen, click left on your remote to bring up the search page 
Search for the AHLTV app.
Click on the AHLTV app and select 
Get.
Select 
Open to launch the app.

If the issue persists after trying these steps, please submit a support ticket 
here, describing the issue, including the specific model of Fire TV device you are using.



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