Amazon Fire TV App Troubleshooting
If you are having trouble logging in to the AHLTV
app on your Amazon Fire TV device, you may need to reset your password. Certain
password symbols are incompatible with the app for your Amazon Fire TV devices.
If you have the symbols “!, %, #, or &” in your password, you may
need to change it in order to Sign In. If you have forgotten your password, reset your password from the Password Reset page.
If you are experiencing any loading or formatting issues
within the AHLTV app for Amazon Fire TV, please try the following steps and see
if the issue persists:
Uninstall the AHLTV app:
Use the arrows on your remote to highlight the app on the Home page.
Press the Menu button (the three horizontal lines) on your
remote.
Select Uninstall.
Restart your Fire TV device:
Hold down the Home (house)
button.
Select Settings > Device.
Select Restart.
Reinstall the AHLTV app:
From the Home Screen, click left on your
remote to bring up the search page
Search for the AHLTV app.
Click on the AHLTV app and select Get.
Select Open to launch the app.
If the issue persists after trying these steps, please submit a support
ticket here,
describing the issue, including the specific model of Fire TV device you are
using.
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