Video & Network Troubleshooting
Troubleshooting Network Connection Issues
Intermittent or weak internet connectivity are one of the most common causes of streaming issues. Frequent re-buffering or loading while viewing a stream generally indicate a slow or interrupted internet connection. We have several troubleshooting ...
OTT Devices
Roku For system setup, see Roku Setup (HERE). Amazon Fire TV For system setup, see Amazon setup (HERE). For system requirements, see Fire TV specs (HERE). Apple TV (4th Generation or newer required) For documentation to setup your Apple TV, see Apple ...
Mobile and Tablets
iOS AHLTV App is required. Click HERE to download the app. Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch Android AHLTV app is required. Click HERE to download the app. Requires Android 4.1 and up.
Desktop and Network
Some quick and easy troubleshooting steps are listed below to help you get a better viewing experience. Refresh your current internet browser by holding the SHIFT key and hitting the REFRESH button. Close your current internet browser and open a ...
My Video Will Not Load
If you are experiencing an error message or a loading screen for an extended period, follow these steps to try and resolve the issue. Confirm the date and game time of the game you are viewing. While holding the SHIFT key on your keyboard, refresh ...