General FAQ
Android App
In-App Video Issues If you are experiencing any difficulties viewing games on the AHL app, you can try the following general troubleshooting steps to see if they resolve the issue. Try watching AHLTV again in between each step to see if the issue has ...
iOS App
You can download the AHL App for iOS here or by searching AHL in the Apple App Store. Once the app is installed on your device, open the app and select AHLTV from the menu at the bottom of the screen to view the Schedule page. Scroll up to view ...
Android TV App Troubleshooting
If you are having difficulties with the AHLTV Android TV app, please try the following steps to resolve the issue: Check your internet connection: 1. From the Android TV Home screen, scroll down and select Settings. 2. Under Device, select Wi-Fi. 3. ...
Android TV App Navigation
On the Home Screen of your Amazon Fire TV, select the AHLTV app and open it. You will then be prompted to Login or Sign Up. If you do not have an AHLTV account already you will need to visit TheAHL.com/AHLTV and to create AHLTV account and sign up ...
Android TV Setup
You can download the Android TV AHLTV app through the Play Store app. From the Android TV Home screen, scroll down to the Apps row. Select the Google Play Store app. Browse for the AHLTV app. Select the AHLTV app and select Install.
Roku App Troubleshooting
If you are having difficulties with the AHLTV Roku channel, please try the following steps to resolve the issue: 1. Ensure your Roku and your device are on the same network connection. 2. Check to see if your Roku software is up to date. 3. Delete ...
Roku App Navigation
Use the Live Games tab to view the schedule of all live games scheduled for that day. You can also use the right arrow on your remote to navigate to future days and see the upcoming schedule of games by date. Use your remote to scroll to the game you ...
Roku Setup and Linking Your Roku
To add AHLTV on your Roku, you will first need to access the Home Screen. On the left, scroll down to Streaming Channels. Here you can browse and search for the HockeyTV channel. Once you find the AHLTV channel, highlight it and select Add Channel. ...
Apple TV Tips for Best Performance
Apple TV performance issues can take the form of: Lag App crashes Reduced video quality Lower frame rate Slow motion video Out-of-sync sound Long buffering times Please see the below steps to improve the performance on your Apple TV to get it running ...
Apple TV App Navigation
On the Home Screen of your Apple TV, select the AHLTV App and open it. Along the left side of the screen, you will see the option to view Live Games by Date, or Team as well as On Demand games. To sign in to your account, select any game and you will ...
Apple TV Setup
To get started and install the Apple TV AHLTV app you will need: 4th Generation Apple TV or higher, Siri Remote, and an Apple ID. To find the AHLTV app, you will need to launch the App Store from the Home Screen of the Apple TV. Once the App Store is ...
Amazon Fire TV Tips for Best Performance
Amazon Fire TV Stick performance issues can take the form of: Lagging App crashes Reduced video quality Lower frame rate Slow-motion video Out-of-sync sound Long buffering time Many of these tweaks will make a minuscule impact on their own, but ...
Amazon Fire TV App Troubleshooting
If you are having trouble logging in to the AHLTV app on your Amazon Fire TV device, you may need to reset your password. Certain password symbols are incompatible with the app for your Amazon Fire TV devices. If you have the symbols “!, %, #, or &” ...
Amazon Fire TV App Navigation
On the Home Screen of your Amazon Fire TV, select the AHLTV app and open it. You will then be prompted to Login or Sign Up. If you do not have an AHLTV account already you will need to visit TheAHL.com/AHLTV and to create AHLTV account and sign up ...
Amazon Fire TV Setup
To get started in using AHLTV on your Amazon device, you will first need to install the app. To install the AHLTV app on your Amazon Fire TV, you will first need to access the Home Screen. Click left on your remote to bring up the search page. Here ...
Where do I enter my Roku PIN?
Go to https://watchtheahl.com/#/login. Login using your email and password. Click the menu in the top right of the screen. Select Roku Connect. Enter your Roku PIN and click Link.
How to Watch On-Demand Broadcasts
With an active subscription plan, you can watch AHLTV content Live or On-Demand at any time. To view On-Demand broadcasts, simply log into your AHLTV account, then visit the SCHEDULE PAGE. Next, use the Search Function Bar to locate the Team, League, ...
Navigating AHLTV
The SCHEDULE PAGE allows you to filter through all Upcoming Games, All Past Games and gives you the ability to search for each Team or Event you are looking to view. The MYAHLTV page allows you to view all of the saved content associated with ...
How do I clip highlights?
Clipping tools are located below the video player (this feature is not available in Theatre or Full Screen mode). Click on the clip-type buttons under the 'Tag a Game Event' section. You can find your clips here.
It is only showing that one audio feed is available, how come?
If you are only seeing one audio option displayed when selecting your game of choice (example: Play w/ home audio or Play w/ away audio) this is the result of a few things. If the building is using the ViPR camera as their main feed, then only the ...
How do I switch between home and away audio?
From the SCHEDULE PAGE, click on the game you'd like to watch and select either Play w/ home audio or Play w/ away audio as shown in the image below. Once you have selected either the HOME or AWAY option, the video player will default to that ...
Can I watch on my TV?
AHLTV can be streamed on the following OTT devices. Download the AHLTV app on any of the following devices: Roku: For system setup, see Roku Setup HERE. Apple TV (4th Generation or higher): For documentation to set up your Apple TV, see Apple TV ...
What payment methods are accepted?
AHLTV accepts: VISA, MasterCard, Discover , JCB and Diner's Club. Prepaid cards are not authorized.
I forgot my username and/or password, what do I do?
Click HERE to reset your username and/or password.
How do I manage my account?
Sign in to your account and click the Dropdown bars at the top right of your devices screen, then click My Account. From this page, you can manage your Personal Information and see your Subscription Status.
What does auto-renew mean?
Auto-renew means your account will automatically renew at the end of the billing cycle. For Monthly packages, the auto-renew will happen one month after the original purchase. Example: If a monthly subscription was purchased on November 8th, the ...
When does my monthly package renew?
For Monthly All-Access packages, the auto-renew will occur one month after the original purchase. For example : if a monthly subscription was purchased on November 8th, the account will auto-renew on December 8th. Note: All Monthly All-purchased ...
Are playoffs included in my subscription?
All packages are regular season only. Playoff packages/pricing will be available at a later date. Please refer to the SUBSCRIBE PAGE for more information.
What does "Single Day All-Access" Mean
With the Single Day All-Access purchase, you will have access to AHL games (Live or On-Demand) for 24 hours starting at the exact time of the purchase. For example, if you purchase the Single Day All-Access pass on November 3rd, at 7:00 PM ET you ...
What is the difference between All-Access and Team Packages?
All-Access Packages include access to every AHL game for the Full Season, Full Month, or Full Day. Team Packages include access to one single teams games based on the package purchased.
My log in doesn't work. What do I do?
If you are having trouble logging in to AHLTV, please first make sure that you are using a supported web browser. For best results, we recommend using Google Chrome, Safari, Firefox, or Microsoft Edge. We do not support Internet Explorer or Silk ...
Is AHLTV available outside of North America?
Yes, AHLTV is available worldwide. Click HERE to sign up now.
Are there any blackouts on AHLTV?
No, there are no blackouts on AHLTV. Click HERE to sign up now.
How do I watch?
AHLTV is available on the following supported devices: PC/Mac, iOS/Android, Apple TV, Roku, Android TV, and Amazon Fire TV. Simply Sign In to your account (or create one), select your preferred subscription, and click watch to begin enjoying AHL ...
Does it cost anything to create an account?
There is no cost to create an account. You will need to purchase a subscription to watch games that are not marked as "free" on the AHLTV platform. Packages for purchase can be found HERE.
I had a subscription to AHL Live. Do I need a new account for AHLTV?
Yes, a new account and subscription will be needed for AHLTV. Click HERE to sign up now.
Purchasing a Subscription Plan
After creating an AHLTV account, you have access to explore the AHLTV website which includes all Exhibition, Regular Season, All-Star Games and Playoff games. To view AHLTV content, you will need to purchase a subscription plan. To view the type of ...
Getting Started
To create an AHLTV account, first visit TheAHL.com/AHLTV using a supported web browser. Once on the AHLTV home page, select SIGN UP NOW. Once you have filled out the account requirements and have clicked "Sign Up", a message will appear stating that ...